Refund policy

At Vornixo Mall, customer satisfaction matters to us. If you are not satisfied with your purchase, please review the following return and refund guidelines.

Return Window

We offer a 30-day return window beginning on the date your order is delivered. Please contact us within 30 days of delivery to request a return.

To be eligible for a return, items must be new, unused, and in their original packaging, with all included accessories and materials. Proof of purchase or your order number is also required.

How to Request a Return

To begin a return, email support@vornixomall.shop with the following information:

  • Your order number

  • The name of the item you wish to return

  • The reason for the return

  • Clear photographs, if the item is damaged, defective, or incorrect

Please wait for return approval and instructions before sending an item back.

Once your return is approved, you must ship the item within 14 days of receiving the return instructions.

Return Shipping

Return shipping instructions and any applicable return shipping costs will be communicated when your return is approved. If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can review the issue and advise you on the next steps.

Refund Processing

Returned items will be inspected after they are received. If your return is approved, your refund will generally be processed within 10 business days of receiving and inspecting the returned item.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to make the funds available.

If you have not received your refund after the expected processing period, please contact us at support@vornixomall.shop.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please email support@vornixomall.shop with your order number, a description of the issue, and photographs where possible.

We will review your request and work with you to determine an appropriate resolution.

Items That May Not Qualify for Return

Returns may be declined if an item has been used, damaged through customer handling, or returned without its original packaging or included components, subject to applicable consumer protection laws.

Nothing in this policy limits any rights you may have under applicable law.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but cancellation may not be possible after an order has been processed or shipped.

Contact Us

For return or refund questions, please contact:

Business Name: Vornixo Mall
Email: support@vornixomall.shop